Warranty Policy at Saigon Implant Center

Saigon Implant Center commitment to patients extends well beyond the completion of treatment. We believe that successful long-term outcomes depend not only on high-quality clinical care and premium dental materials, but also on regular follow-up, proper oral hygiene, and ongoing collaboration between the patient and our clinical team.

This Warranty Policy explains the warranty coverage available for eligible treatments, the conditions required to maintain warranty eligibility, and the process for requesting warranty support.

Depending on the treatment provided, warranty coverage may be offered by the manufacturer, by Saigon Implant Center, or through a combination of both. The applicable warranty period, terms, and conditions are provided in each patient’s Warranty Card and treatment documentation.

Warranty Eligibility

Patients may be eligible for warranty support when all of the following conditions are met:

• Treatment was completed at Saigon Implant Center.
• A valid Warranty Card is presented, or the patient’s treatment records can be verified in our clinical system.
• The recommended treatment plan has been completed unless otherwise documented by the treating dentist.
• The patient attends scheduled follow-up and maintenance appointments as recommended.
• Good oral hygiene has been maintained in accordance with the dentist’s instructions.
• All post-treatment care instructions have been followed.
• The information provided in connection with the warranty request is accurate and consistent with the patient’s clinical records.

If a Warranty Card has been lost, warranty eligibility may still be confirmed through the patient’s treatment records maintained by Saigon Implant Center.

Warranty Coverage

Warranty support may include, where applicable:

• Manufacturer warranties for eligible dental implant systems and restorative materials.
• Clinic-supported warranties for eligible dental restorations and prosthetic treatments.
• Clinical assessment and appropriate corrective treatment when a case qualifies under the applicable warranty terms.

Warranty coverage varies depending on the type of treatment, restorative material, implant system, manufacturer’s warranty, and the clinic’s warranty program.

Specific warranty details are provided individually in each patient’s Warranty Card and treatment records.

Warranty Assessment

Every warranty request is carefully reviewed by our clinical team before a decision is made.

The assessment may include:

• Review of the patient’s treatment records.
• Clinical examination.
• Digital X-rays or CBCT imaging when clinically indicated.
• Evaluation of oral hygiene and maintenance.
• Assessment of bite function, prosthetic integrity, and biological conditions that may affect the treatment outcome.

Warranty decisions are based on clinical findings, diagnostic records, and accepted professional standards rather than appearance or subjective expectations alone.

Situations Not Covered by Warranty

Warranty support does not apply under the following circumstances.

• Patient-related factors
• Failure to maintain good oral hygiene.
• Smoking or other habits that may negatively affect treatment outcomes.
• Failure to attend recommended follow-up or maintenance appointments.
• Failure to follow post-treatment care instructions.
• Dental treatment or modifications performed by another provider before the patient returns to Saigon Implant Center for evaluation.
• Damage resulting from misuse, neglect, or intentional abuse.
• Clinical and biological factors
• Expiration of the applicable warranty period.
• Natural aging or biological changes affecting the teeth, bone, or gum tissues.
• Medical conditions that develop after treatment and may compromise treatment outcomes, including uncontrolled diabetes, osteoporosis, cancer therapy, epilepsy, severe bruxism, or other systemic health conditions.
• Damage caused by accidents, sports injuries, or other external trauma.
• Problems associated with dental treatment that was not performed by Saigon Implant Center.
• Cases where treatment was carried out at the patient’s request despite documented advice regarding a compromised prognosis or increased risk of failure.
• Requests to alter the agreed treatment outcome after treatment has been completed.

Contact Us

If you have any questions about your warranty coverage or require post-treatment assistance, our Patient Support Team is here to help.

Patient Support Hotline: +84 973 199 986

Business Hours

• Monday – Saturday: 8:00 AM – 8:00 PM
• Sunday: 8:00 AM – 5:00 PM